Privacy Policy
Effective Date: November 8, 2024
1. Overview
This Privacy Policy outlines how SimpliPharm manages, protects, and secures personal health information (PHI) and medical records in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA). SimpliPharm is dedicated to safeguarding the privacy and confidentiality of your health information and is committed to handling it with the utmost care.
2. Collection and Use of Personal Health Information (PHI)
SimpliPharm collects, uses, and discloses PHI solely for purposes related to your healthcare, such as dispensing medications, providing pharmaceutical care, coordinating with other healthcare providers, and processing insurance claims. Only the necessary information is collected, and it is used only for the intended purpose or as required by law.
3. Protection of PHI
We have implemented physical, technical, and administrative safeguards to protect PHI from unauthorized access, loss, theft, disclosure, or alteration. All pharmacy staff members are trained to handle PHI confidentially, ensuring compliance with PIPEDA and PHIPA requirements.
4. Patient Rights Regarding PHI
Individuals have the following rights concerning their PHI:
- Right to Access: Patients may request access to their medical records or PHI. Upon request, we will provide you with a copy of your information, subject to certain exceptions permitted by law.
- Right to Correct: Patients have the right to request corrections or updates to their PHI if they identify inaccuracies or incomplete information.
- Right to Withdraw Consent: Patients have the right to withdraw their consent to certain uses and disclosures of their PHI, except where it would impact the pharmacy’s ability to provide safe and accurate care.
- Right to File a Complaint: Patients have the right to file a complaint with us or the Office of the Privacy Commissioner of Canada if they believe their privacy rights have been violated.
5. Disclosure of PHI
We may disclose PHI as required by law or for purposes such as public health reporting, law enforcement, or other situations permitted by PIPEDA and PHIPA. Disclosures are limited to the minimum amount of information necessary to fulfill the intended purpose.
6. Privacy Official Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your PHI, please contact our Privacy Official:
Kabeer Baig
Privacy Official, SimpliPharm
Address: 5155 Spectrum Way #29, Mississauga, ON L4W 5A1
Phone: 1-844-621-2273
Email: [email protected]
7. Changes to This Privacy Policy
SimpliPharm reserves the right to update this Privacy Policy as needed to reflect changes in laws, regulations, and practices. Updates will be effective as of the "Effective Date" and will be available on our website or at our pharmacy.
8. Complaints and Feedback
If you have any concerns about how we are handling your PHI or if you believe your privacy rights have been violated, you may contact our Privacy Official or the Office of the Privacy Commissioner of Canada. We are committed to addressing your concerns promptly and respectfully.